20-20 Management

Family Business

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Executive Coaching

Family Business

Balancing Legacy and Leadership

Stepping into a family business that proved more troubled than it first appeared, a new MD faced the dual challenge of reshaping strategy while respecting long-standing relationships and traditions.

Over a 12-month coaching assignment, he learned to adapt his style by developing greater emotional intelligence to build trust, influence, and alignment across the family and wider team.  By leaning into tough decisions and evolving the senior leadership group, he reset the firm’s focus and rallied people behind a clear direction.

The result was a decisive turnaround and return to profit, renewed confidence, and a business ready for the next generation of growth.  Coaching proved pivotal in balancing hard calls with human connection.

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